FAQ's

đŸ§” How Much Fabric Do I Need?

We typically need one adult-sized shirt (such as a men’s large button-up or similar) per bear. Blankets, uniforms, baby clothes or other garments can also be used—we just ask that the total fabric equals about that same amount. If you are sending baby onsies or sleepers, we can easily use eight and if needed we can supplement coordinating fabrics, after your approval of course. 

If you’re unsure, feel free to reach out to us at thememorybearcompany@gmail.com.

📩 Where Do I Send My Items?

You'll mail your fabrics to:
The Memory Bear Company C/O Duke & Fox
123 E Main St, Suite 201
Jonesborough, TN 37659

It is very important you print and send the following forms with your order, they will also be sent via email following your order. Access forms here.

⏳ Turnaround Time

Once your fabrics arrive we will notify you they were safely received. We will also reach out with any questions we may have at that time. Our typical turnaround time is typically 4 weeks, but this may vary slightly during busy seasons. We’ll always keep you updated!

✔ What Types of Fabric Can Be Used?

We work with most clothing and fabric types, including:

  • Cotton or flannel shirts
  • Baby clothing
  • Uniforms
  • Blankets & quilts
  • Denim
  • Men's ties
  • Knit fabrics (no loose weave sweaters please)

Please avoid extremely thin, stretchy, or loose weave items. Large printed logos or stiff patches may be difficult to use due to the bear's curved, small pattern pieces. If you have concerns of what can or cannot be used please email us with photos at thememorybearcompany@gmail.com. 

Due to the custom nature of our Memory Bears, we do not accept cancellations once an order has been placed. When you purchase a Memory Bear, you are not only purchasing a handmade keepsake—you are reserving dedicated time on our production schedule. Because our schedule stays extremely full and each bear requires significant time and care to create, those reserved production spots are very valuable to our small business. We truly appreciate your understanding and ask that you please be certain you are ready to move forward before placing your order.